Terms & Conditions

By accepting the quote and paying the booth rental deposit the client accepts these terms and conditions.

The Client: This refers to the individual or entity enquiring about or booking the services of The 360 Company (Pty) Ltd

The Service Provider: This refers to The 360 Company (Pty) Ltd

1.    Booking & Payment Details

1.1. To secure the booking, we require a 50% deposit with the balance to be settled no later than 7 days prior to the event.

1.2. Full payment is required if a booking is made within 7 days of the event.

1.3. The design of the custom video overlay will commence following payment of the deposit.

1.4. Once confirmed the booking start time and duration are final. If the event is postponed on the day or cancelled (for whatever reason) the service provider will not be liable for any loss or damages incurred in the non-use of services (financial or otherwise).

1.5. If the service is required for a time period in excess of the original booking, the operator will need to be informed. He/she may decline dependent on availability/later bookings.

a) If the service is available, a rate of R1,000/h will be charged. Payment needs to be made either during the event or within 24 hours.

b) Service is rendered in one-hour segments. Any time period exceeding the initially booked time will be billed as an additional hour. For example, if the booth is required for an additional 20 minutes, the client will be charged R1,000. There is no pro-rata rate.

1.6. If the setup time is different from the photo booth operating time, or if the client requires an interval (due to the order of proceedings) idle time will be charged at a rate of R500/h. For example; if the photo booth is booked from 19:00 – 21:00, but setup needs to be completed by 18:00, then the client will be charged R500 for the idle hour.

2.    Cancellations & Postponements

2.1. A 50% deposit is required to secure the booking date and is non-refundable.

2.2. In the event of date changes/postponements within seven days of the event, a new availability check will need to be performed. If a photo booth is available, the deposit for the initial booking will be transferred to the updated booking date. If the photo booth is unavailable on the new event date, the deposit shall be forfeited.

2.3. Any cancellation will forfeit the deposit. If a cancellation is made less than seven days from the event, the full booking fee will be forfeited.

2.4. If the service is required for a time period in excess of the original booking, the staff will need to be informed. He/she may decline dependent on availability/future bookings.

2.5. No refunds will be given if the service cannot be rendered due to events beyond the service provider’s control. These events include (but are not limited to):

a) Load shedding and/or unscheduled electricity power outages

b) Acts of God (such as floods, storms, earthquakes, etc.)

c) Force majeure (such as civil unrest, acts of terror, acts of state/governmental action prohibiting or impeding the performance of obligations, unexpected legislation, strikes, etc.)

d) Severe traffic delays and vehicle breakdowns

2.6. In the unlikely event that the service provider is unable to render an uninterrupted service (for at least 80% of the booked time) the service will operate for an extended period of time to compensate for time lost.

3.    Booth Setup, Requirements & Equipment

3.1. To ensure the safe photo booth operation and safeguarding of equipment, it is the responsibility of the client to:

a) Ensure the venue and conditions are suitable

b) Ensure guests do not cause any damage to the equipment or harass the staff.

3.2 The service provider retains the right to terminate services if the safety of our staff and equipment is at risk for any reason whatsoever. In such an instance, the client will not be entitled to a refund.

3.3. Any loss of or damage to the equipment resulting from the actions of the client, guests, unsuitable venue or negligence will be billed to the client.

3.4. The client indemnifies the service provider against all liability during or after the event.

4.    Marketing Materials

4.1. The service provider reserves the right to make use of any videos taken within the 360 booth for marketing purposes.

4.2. The client will not hold the service provider liable for any damage that may occur in the marketing or publication of any videos taken within the 360 booth, including any claims for libel or invasion of privacy.